Returns Policy and Refund for Nettoi Cleaning Services and Products
Thank you for choosing Nettoi.com for your cleaning needs. Your satisfaction is important to us, and we are committed to providing quality services and products. Please review our return policy below.
Cleaning Services
Due to the nature of cleaning services, refunds for services rendered are generally not provided. However, we value your satisfaction. If you are dissatisfied with a cleaning service:
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Notify us within 24 hours after completion of the service.
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We will address your concerns promptly and, if warranted, provide a complimentary re-clean of the affected areas.
Cleaning Products and Supplies
If you are unsatisfied with any cleaning products or supplies purchased from Nettoi.com, you may return the item(s) subject to the following conditions:
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Eligibility for Returns:
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Items must be unused, unopened, and in their original packaging.
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Returns must be initiated within 14 days of delivery.
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Non-Returnable Items:
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Items marked as clearance, final sale, or special-order items.
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Products that have been opened, used, or damaged after delivery.
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Returns Process:
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Contact our customer support team at contact@nettoi.com to request a return authorization.
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Securely package the items and include the original receipt or proof of purchase.
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Clearly mark the provided return authorization number on your package.
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Refunds Method:
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Refunds are processed within 7-10 business days after receipt and inspection of returned items.
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Refunds will be issued to the original payment method. Shipping costs are non-refundable.
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Damaged or Defective Items
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Please inspect your products upon receipt. If you receive a damaged or defective product, contact us immediately at support@nettoi.com, providing photographic evidence of the damage or defect.
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Nettoi.com will replace defective or damaged products at no additional cost or provide a full refund, including original shipping charges.
Contact Information
For any questions or concerns regarding our return policy, please reach out to:
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Email: contact@nettoi.com
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Phone: 31798309273
Thank you for your trust in Nettoi.com. We look forward to serving your cleaning needs.